RETURNS & REFUND
RETURNS & REFUND
I want you to be happy with the artwork you choose for your home. Original artwork that is available for immediate purchase may be returned within 7 days of delivery.
To be eligible for a return, the artwork must be in the same condition in which it was received. Please retain the original packaging until you are certain you will be keeping your piece, as it is the safest way to return the artwork.
To request a return, please contact me at trinitypointdesigns@yahoo.com within 7 days of delivery. Returns must be approved before being shipped back. Once your return request has been accepted, I will provide instructions for returning the artwork.
Returns sent without prior authorization may not be accepted.
Please inspect your artwork when it arrives and contact me as soon as possible if it has been damaged in transit or if you have received the wrong item.
Please retain all original packaging and take photographs of both the artwork and packaging, as these may be needed to process a shipping claim.
I will work with you to resolve the issue as quickly as possible.
Made-by-request artwork and special commissions are final sale and cannot be returned.
Because each piece is individually created by hand, and because natural materials such as wood vary from piece to piece, made-by-request artwork will have variations from the original design pictured on the website. These variations are part of the character and uniqueness of an individually handmade work and are not considered defects.
If you have questions about whether a particular piece is eligible for return, please contact me before purchasing.
I do not offer direct exchanges.
If you would like a different piece, you may return the original artwork if it is eligible under the return policy and place a separate order for another piece.
Once your return has been received and inspected, I will notify you that it has arrived and confirm whether the return meets the conditions above.
Approved refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to be processed. Your bank or payment provider may require additional time for the refund to appear in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact me at trinitypointdesigns@yahoo.com
Customers are responsible for return shipping costs unless the artwork arrived damaged or the incorrect item was sent.
Returned artwork must be securely packaged and shipped using a trackable and fully insured shipping service for the value of the artwork. Whenever possible, please reuse the original shipping materials.
Trinity Point Designs cannot be responsible for artwork that is lost or damaged during return shipping.